Privacy Policy

1. Scope and eligibility

This Privacy Policy applies to the Meloop Android application and this website. Meloop is intended only for adults who are at least 18 years old. We do not knowingly offer the service to, or collect information from, anyone under 18.

In this Policy, “we,” “us,” and “Meloop” refer to the operator of the Meloop application.

2. Information stored on your device

The developer collects only the following app-state information, and it is stored locally on your device rather than in a developer-operated server:

Additional experience data—including chat history, chosen characters, relationship progress, gifts, skins, preferences, and images you select—is also kept on your device for app operation. We do not collect this data into a developer-operated database.

Information we do not collect

We do not collect your name, postal address, phone number, contacts, precise location, government identifiers, advertising profile, or browsing history. We do not access an image unless you deliberately select it for an in-app feature.

3. AI processing and third-party disclosure

Meloop uses third-party AI services to generate character replies, understand an image you choose to send, and provide optional voice output. Using one of these features initiates the processing described below.

What may be sent

• The message you choose to send.
• An image you deliberately choose to attach.
• A limited portion of recent conversation context, currently up to 12 recent messages, so the reply remains coherent.
• The selected character profile, relationship context, selected appearance, and a pseudonymous session identifier.
• Reply text sent to a voice provider when you choose voice playback.

Who receives it

These items may be transmitted to OpenRouter and to the AI model or voice provider selected to complete your request. OpenRouter routes the request to the selected provider. The specific provider may vary with service availability and the feature you use.

Why it is sent

The information is used only to generate the requested character response, interpret an attached image, maintain short-term conversational relevance, or create optional voice playback. Meloop requests no-data-collection or zero-data-retention processing where the provider supports it, but third-party processing remains subject to that provider’s own privacy and security terms.

Your choice

You control whether this processing occurs by choosing whether to use AI chat, image understanding, or character voice. Do not use the related feature if you do not want the described data sent for processing.

4. Purchases, coins, and subscriptions

Meloop offers virtual coin purchases and membership subscriptions through Google Play. Google processes payment details under its own terms and privacy practices. We do not receive or store your complete payment card or bank information.

The app receives purchase and entitlement information needed to deliver coins, activate membership, display an expiration date, restore eligible purchases, and prevent duplicate fulfillment. Pricing, taxes, payment authorization, renewal information, and receipts are handled by Google Play.

For more information, review the Google Privacy Policy and Google Play Terms of Service.

5. Storage, retention, and deletion

Local information remains on your device until you reset relevant app data, clear the app’s storage, or uninstall Meloop. Some purchase entitlements may remain associated with the Google Account used for Google Play so eligible purchases can be restored under Google’s systems.

AI request content is transmitted only when the related feature is used. Any processing or retention by OpenRouter or a selected model or voice provider is governed by the provider’s policy and the processing configuration available for that request.

6. Security

We use reasonable technical and organizational measures appropriate to the nature of the service, including encrypted network transport for third-party AI requests. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Your choices and controls

• AI processing: do not use AI-powered features if you do not want the described content sent for processing.
• Images: do not select an image if you do not want it processed for the requested feature.
• Local information: clear app storage or uninstall the app to remove local app data.
• Subscription: manage or cancel eligible recurring plans through Google Play subscriptions.

Depending on where you live, privacy laws may provide additional rights. Because we do not maintain a developer database containing your local profile or chats, we may not have server-side personal data to retrieve, correct, or delete. We will still respond to verifiable privacy requests and explain the controls available.

8. International processing

Third-party AI providers may process a request in countries other than the country where you live. When an AI feature is used, the applicable provider is expected to maintain protections consistent with its published privacy and security commitments and applicable law.

9. Changes to this Policy

We may update this Policy to reflect changes in the app, third-party services, or legal requirements. The revised version will show a new effective date. If a change materially affects how personal data is shared for AI processing, we will provide an appropriate in-app notice before the changed processing occurs.